Messenger Media Loading Error: 5 Quick Fixes! ⚡📱
You may encounter errors when using certain features of the Messenger app. For example, due to a glitch, many users are seeing the message 'Error loading media' 📸.
The 'error loading media' message typically appears on files you receive through Messenger. It can also appear on images, videos, GIFs, and other media files shared on Messenger.
Error loading media – Why does it appear?
This error message usually appears when your phone isn't connected to the internet. It's also possible that your internet connection is unstable 📶.
Due to connection drops, the Messenger app is unable to display the content, causing this error message. Other reasons for the error include a corrupted Instagram app cache, server issues, and file format incompatibility.
If you're facing similar issues, here's what you can do to fix them 🛠️.
1. Restart the Messenger app
If you've just seen the message 'Error loading media' in Messenger, please restart the app first. Restarting Messenger will clear any errors or glitches, which could prevent the media file from loading properly.
To restart Messenger, open your Recent Apps list and close the Messenger app. Wait a few seconds, then reopen Messenger.
2. Restart your device
If restarting the Messenger app doesn't help, try restarting your smartphone. Whether it's Android or iPhone, a simple restart can fix many issues and close all background processes.
Restart your smartphone and open the Messenger app. Your media should now play without any issues.
3. Make sure your internet is working
No matter how many times you try to play the media file, if your phone or computer isn't connected to the internet, the media won't load. 🌐
You may have received the media file in Messenger while online, but then your connection disconnected, leading to the 'Error loading media' message.
A lack of internet or an unstable connection are the main causes of the 'Error loading media' error in the Messenger app.
4. Check if Messenger is having a technical issue
By technical issues, we mean server outages. Tech companies may experience occasional downtime due to server maintenance.
If the Messenger servers are down, no media files will load. The best way to tell if Messenger is experiencing an outage is to check this Downdetector page.
Downdetector and other similar sites crawl all websites and alert you if your favorite sites or services are down or experiencing problems.
5. Disable Data Saver Mode in Messenger
Messenger has a Data Saver Mode that attempts to reduce data usage while using the app. This feature can sometimes interfere with media files and prevent them from playing automatically.
Data Saver Mode prevents media files from playing automatically to conserve data. Here's how to disable this feature in Messenger:
1. Open the Messenger app on your Android. Then, tap the hamburger menu in the upper left corner.
2. A menu will slide out from the left; tap the icon Configuration ⚙️.
3. This will open the profile settings page; scroll down and tap Data Savings.
4. On the Data Savings screen, disables the function.
6. Clear the Messenger app cache
Like any other app, Messenger stores temporary files called cache on your phone. These files help apps load faster, but if they become corrupted, they can cause many errors, including the "Error loading media" error in Messenger. Therefore, it's a good idea to clear them.
1. Press and hold the Messenger app icon and select App information.
2. On the Messenger Info page, tap Storage Usage.
3. Under Storage Usage, tap Clear Cache.
7. Update the Messenger app
If none of this works, you can try updating the Messenger app. Many users have reported resolving the 'Error loading media' message simply by updating the app from the App Store.
Additionally, you should always keep your apps updated. This will ensure better performance and stability. Head to Google Play or the Apple App Store to update your Messenger app.
These are some of the best ways to resolve the message of Error loading media into the app Messenger. If you need more help troubleshooting the 'Error loading media' error in the app, let us know in the comments! And if this article helped you, share it with your friends 🔗.
